Terms and Conditions
All orders can be expected to arrive within 5 working days depending on your location on the East Coast of Australia. W.A. & N.T. may take up to 5 weeks depending on your location. This excludes public holiday periods where slower delivery services should be expected.
All jewellery items require additional time as they are hand made upon order. Please allow an additional 2 – 3 weeks on top of standard delivery times.
Australia post may deliver the parcel to your property or a parcel card will be left and you must have the ability to drive to the post office and pick the parcel up. We do not take responsibility for damage to items when parcels are not picked up from the local Australia post outlet.
Refund, Replacements, Exchange & Cancellations
We send our products in good condition.
Upon receiving your jewellery, if you are not satisfied; please contact us immediately
Cancellations are accepted and a refund of the total order value will be issued via the payment method used. e.g PayPal, Credit Card & Direct Deposit. However, once the order has been packed ready for shipment we will not provide a refund if you change your mind and no longer want the products ordered.
Australia Post may deliver the parcel to your property or a parcel card will be left and you must have the ability to drive to the post office and pick the parcel up. We do not take responsibility for damage or theft when parcels are not picked up from the local Australia Post outlet.
Out of Stock Items
Items that are out of stock may be removed from the order and no charge applied for that item.
Where a charge is taken for an out of stock item the following may happen:
- Products may be placed on back order to follow as soon as they become available. We do not charge addition postage in this instance.
- Where the customer has indicated ‘Yes’ to substitution with a similar product we will supply you with a product that we feel will fulfill the same purpose of the originally ordered product.
If neither of the above options are applicable a refund will be issued for that item.